Terms of Service

These Terms of Service ("Terms") govern the property management services provided by Altan Estate ("we", "us", "our") to landlords ("you", "Client") in New Zealand. By engaging our services, you agree to these Terms.

1. Services Provided

Altan Estate provides full-service residential property management including:

• Tenant screening, placement, and tenancy agreement preparation
• Rent collection and disbursement to the landlord's nominated bank account
• Routine property inspections (up to 4 per year) with written reports
• Maintenance coordination with licensed tradespeople
• Healthy Homes Standards compliance coordination
• Bond lodgement and management through Tenancy Services
• Monthly financial statements and reporting
• Arrears monitoring and follow-up

2. Fees and Payment

• Management fees are charged as a percentage of collected rent, starting from 3.99% + GST per week
• Fees are deducted from collected rent prior to disbursement to the landlord
• Letting fees and one-off service charges may apply and will be disclosed in the management agreement
• All fees are inclusive of GST where stated
• No lock-in contracts — you may terminate the management agreement in accordance with clause 3

3. Termination

• Either party may terminate the management agreement by providing 30 days' written notice
• Upon termination, all collected rent, bond funds, and documentation will be transferred to the landlord or their nominated new property manager
• Fees for services already rendered are non-refundable
• The landlord remains responsible for any outstanding maintenance costs or contractor invoices approved during the management period

4. Landlord Responsibilities

• Provide accurate property ownership and legal documentation
• Ensure the property meets Healthy Homes Standards at the commencement of tenancy
• Approve major maintenance expenditure above an agreed threshold
• Maintain appropriate property and landlord insurance
• Comply with the Residential Tenancies Act 1986
• Provide necessary banking and tax information for disbursement

5. Tenant Responsibilities

• Pay rent in full and on time in accordance with the tenancy agreement
• Maintain the property in a reasonably clean and tidy condition
• Report maintenance issues promptly
• Not undertake unauthorised alterations to the property
• Comply with all terms of the tenancy agreement

6. Limitation of Liability

Altan Estate exercises reasonable care and skill in the provision of property management services. To the extent permitted by law, our liability is limited to:

• The total management fees charged in the 3 months preceding any claim
• We are not liable for loss caused by tenant default, natural events, or circumstances beyond our reasonable control
• We are not liable for indirect or consequential losses
• Our obligations are subject to the limitations set out in the Residential Tenancies Act 1986

7. Dispute Resolution

• In the first instance, disputes should be raised directly with Altan Estate in writing
• We will respond to all disputes within 10 working days
• If the matter cannot be resolved, disputes will be referred to the Tenancy Tribunal in accordance with the Residential Tenancies Act 1986
• Either party may seek mediation through the Ministry of Business, Innovation and Employment (MBIE)

8. Governing Law

These Terms are governed by the laws of New Zealand. The parties submit to the exclusive jurisdiction of the New Zealand courts and the Tenancy Tribunal. These Terms are interpreted in accordance with the Residential Tenancies Act 1986, the Privacy Act 2020, and other applicable New Zealand legislation.

9. Changes to These Terms

We may update these Terms from time to time. We will notify clients of any material changes in writing. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

10. Contact

Altan Estate
Email: info@altanestate.com
Phone: +64 27 426 5365